Effective Date: 08/10/2023

At KD Global Ltd, we are committed to providing our customers with high-quality products and exceptional service. We understand that there may be times when you need to return an item, and we are here to make the process as easy as possible. Please read our returns policy carefully to understand your options and responsibilities.

Return Eligibility

We accept returns for items that meet the following criteria:

  1. The item is in its original condition, unused, and in its original packaging.
  2. The return request is made within 30 days from the date of delivery.
  3. The item is not a final sale, clearance item, or otherwise marked as non-returnable.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Log in to your account on our website.
  2. Go to the “Order History” section and select the order containing the item you wish to return.
  3. Click on the item you want to return and follow the instructions provided to initiate the return process.

Return Options

You have the following options when initiating a return:

  1. Refund: You will receive a full refund to the original payment method after we receive and inspect the returned item.
  2. Exchange: You can request an exchange for a similar or equivalent item.
  3. Store Credit: You can choose to receive store credit for future purchases on our website.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged or defective. In the case of a damaged or defective item, please contact our customer support team for further instructions.

Processing Time

Once we receive your returned item, it will be inspected and processed within 3-5 business days. You will be notified via email when the return process is complete.

Refunds

Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

If you have requested an exchange, the replacement item will be shipped to you after your return is processed and approved. The shipping time may vary based on your location.

Store Credit

Store credit will be issued in the form of an electronic gift card, which can be used for future purchases on our website. Store credit does not expire.

Non-Returnable Items

The following items are non-returnable:

  1. Personalized Or Custom-Made Items.
  2. Perishable Goods
  3. Gift Cards
  4. Used Goods

Contact Us

If you have any questions or need assistance with the return process, please contact our customer support team at:

Email: sales@kdglobalhealthcare.com

Telephone: +233 (0) 302 772 169