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COMPANY INFORMATION
KDGH specializes in the supply, installation, training, and maintenance of a wide range of medical equipment, including In-Vitro Diagnostics, Patient Monitoring & Life Support systems, Medical Imaging Systems, and more. We ensure comprehensive healthcare solutions for our clients, including public and private healthcare institutions.
Yes, we provide 24/7 after-sales support. Our team of engineers and customer relations personnel are available around the clock to ensure that our clients’ equipment is always functioning optimally.
We supply a wide range of medical equipment, including but not limited to:
- In-Vitro Diagnostics (IVD) Equipment
- Patient Monitoring & Life Support (PMLS) systems
- Medical Imaging Systems (Ultrasound, Endoscopy, etc.)
- Maternal & Infant Care Systems
- Medical Measuring Systems & Scales (MMSS)
We work with both public and private institutions, including government agencies, international relief organizations, and private hospitals. We are also regular contractors for the Ghanaian government and international organizations such as the United Nations.
Our services are available across Ghana, with projects completed in various regions, including Greater Accra, Northern Region, Ashanti Region, and internationally in countries like Liberia, Togo and Nigeria.
Yes, we provide comprehensive training for all the equipment we supply. Our training programs are designed for end-users such as doctors, nurses, and technical engineers to ensure proper use and maintenance of the equipment.
To request a quote or place an order, please visit our Contact Us page or email us directly at sales@kdglobalhealthcare.com. You can also reach us by phone at +233 (0) 302 772 169.
Yes, KDGH offers Planned Preventive Maintenance (PPM) services for medical equipment. This ensures that all devices function optimally and reduces the risk of sudden breakdowns. Our engineers perform regular maintenance based on client schedules.
Absolutely. KDGH is experienced in handling large-scale projects, including installations at multiple sites. We have successfully completed projects for government health facilities, private hospitals, and international healthcare institutions.
Clients can access technical support through our dedicated help desk, available 24/7. Our engineers are available to assist with troubleshooting, maintenance, and repairs. You can also use our bespoke Medical Equipment Management System (MEMS) to manage and track equipment data.
We are fully certified by the Social Security and National Insurance Trust under the National Pensions Act of 2008. Additionally, we hold certifications for the competitive tendering such as GRA Tax Clearance Certificate, Public Procurement Authority Certificate and Manufacturer Authorizations from our Partners.
We only partner with leading global manufacturers of medical equipment. All products are sourced from trusted brands and are backed by international certifications. Additionally, we offer full warranty services and post-installation support.
ECOMMERCE INFORMATION
You can easily place an order by browsing our product catalog. Once you’ve selected your desired products, add them to your cart and proceed to checkout. You will be asked to provide billing and shipping information and select a payment method to complete your purchase.
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your information for future purchases, and manage your service requests more easily.
We accept various payment methods including:
- Credit/Debit cards (Visa, MasterCard and more…)
- Mobile Money (MTN, Telecel, Airtel/Tigo)
- Government Purchase Orders (for Registered Institutions)
Yes, we take security very seriously. All transactions on our website are processed through secure payment gateways, and we use SSL encryption to protect your information.
Yes, if you’re looking for bulk orders or custom services, you can request a quote by selecting the “Add to Quote” option on the product page or visiting our Contact Us section.
We offer nationwide shipping across Ghana and international shipping for specific regions. Shipping costs vary depending on the location and size of your order. While placing an order, you will receive an estimated delivery time and price based on your location and product availability.
We offer free shipping on select items and for large orders within Ghana. During checkout, you’ll be notified if your order qualifies for free shipping.
Once your order is processed and shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on our website or through the shipping carrier’s site.
We accept returns for damaged or defective items within 30 days of purchase. To initiate a return, please contact our support team with your order number and reason for return. Once the return is processed, we will refund your payment through the original payment method.
Yes, you can cancel or modify your order as long as it hasn’t been shipped yet. To make changes, contact our customer service team as soon as possible with your order details. Visit our Contact Us page for more details.
For any issues related to your online orders, you can reach our support team through our 24/7 Help Desk. Simply visit the Support page, call us at +233 (0) 302 772 169, or send an email to support@kdglobalhealthcare.com.
Yes, all medical equipment purchased through our online store comes with a manufacturer’s warranty. The warranty period and conditions vary depending on the product. Please refer to the product page for specific warranty information.