Effective Date: 22/09/2024

Shipping Methods and Providers

KD Global Ltd offers multiple shipping options to provide flexibility to our customers. Our primary shipping providers include DHL, FedEx, UPS but we may also use other reputable carriers for specific circumstances.

Shipping Zones

We offer shipping services within the following geographic regions and zones:

  1. DOMESTIC SHIPPING ZONES:
    1. Greater Accra Region
    2. Central Region
    3. Western Region
    4. Western North Region
    5. Ashanti Region
    6. Eastern Region
    7. Volta Region
    8. Oti Region
    9. Northern Region
    10. Savannah Region
    11. Upper East Region
    12. Upper West Region
    13. Bono Region
    14. Bono East Region
    15. Ahafo Region
    16. Northeast Region
  2. INTERNATIONAL SHIPPING ZONES:
    1. Africa

Processing and Delivery Times

All orders will undergo order processing before shipment. Order processing may include order verification, product packaging, and quality checks.

Orders typically ship within 3 – 7 business days after payment confirmation.

Estimated delivery times vary based on the shipping method and location. Customers can find the estimated delivery time during the checkout process.

Shipping Costs

Shipping costs are calculated based on the total order value, the selected shipping method, and the shipping destination. Customers can view shipping costs during the checkout process.

Order Tracking

Customers will receive a tracking number via email once the order has been shipped. They can use this tracking number to monitor the status and location of their shipment.

Shipping Updates and Notifications

KD Global Ltd will send email notifications to keep customers informed about the status of their order. These notifications may include order confirmation, order shipped, and delivery updates.

Delivery Address

Customers are responsible for providing accurate and complete delivery information during the checkout process. KD Global Ltd is not responsible for delivery errors due to incorrect or incomplete addresses.

Shipping Delays and Exceptions

While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather, customs, or carrier issues. We appreciate your understanding in such circumstances.

International Shipping

KD Global Ltd offers international shipping services. Customers outside the Ghana should be aware of potential customs duties, taxes, or import regulations, which they are responsible for.

Delivery Issues and Disputes

In the event of delivery issues or disputes, customers should contact our customer support team at:

Email: sales@kdglobalhealthcare.com

Telephone: +233 (0) 302 772 169

We will work to resolve the issue as quickly as possible.

Returns and Refunds

Please refer to our Return Policy for information on returns, refunds, and exchanges.

Changes to Delivery Policy

KD Global Ltd reserves the right to make changes to this delivery policy. Any updates or revisions will be posted on our website and take effect immediately.

Governing Law

This delivery policy is governed by and construed in accordance with the laws of Ghana.

KD Global Ltd is committed to providing an efficient and transparent delivery process. We appreciate your business and trust in our services.

Contact Us

For any questions or concerns regarding our delivery policy or specific delivery matters, please contact us at:

Email: sales@kdglobalhealthcare.com

Telephone: +233 (0) 302 772 169